Privacy Commitment

Your privacy is important to us. We are committed to protecting your privacy and we want to ensure that you have a clear understanding about the information we collect about you, how we use it and who we share it with.

We provide a number of products and services that require us to collect, store, share and use your personal information. This Privacy Policy applies when you use our products or services or interact with our website. It sets out how we collect information about you, how we use it and how we keep it secure.

We may change this Privacy Policy by publishing changes to it on our website. Please check our website regularly to ensure that you are aware of any changes to this Privacy Policy.

What information do we collect?

What information do we collect?

Personal information is information about you that is reasonably identifiable (i.e.
name, email address, contact details).
Business information is information about your business that pertains to your
business operations (i.e.employee names, email addresses, contact details).

The information we may collect (and hold) about you includes:

— employee names, email addresses, contact details
— information regarding ongoing projects
— Financial Information
— details of your interactions with us
— location information
— information about the type of device and operating system used by you
— any other relevant information that you give to us for the purpose of providing you with our products or services

We collect personal information either directly from you or from other people such as:

— related entities;
— suppliers and service providers in connection with providing our products and services;
— public sources

We collect information when you:

— visit our website;
— submit application forms with us;
— participate in a phone call with us;
— email or otherwise correspond with us.

Why we collect, hold and use your personal or business information

Why we collect, hold and use your personal or business information

We will only use your personal or business information for the purposes for which it was collected (primary purpose) or for a purpose related to the primary purpose, if you would reasonably expect us to use the information for that purpose, or otherwise with your consent.

Primary purposes include:

— to provide our products and services and customer support
— to send you information about events, products, services and opportunities that may be of interest to you
— to run and improve our website including your experience with our website
— to identify and control or minimise risks to our products or services
— to enable us to detect and prevent suspicious or fraudulent activity
— to monitor compliance with our terms and conditions
— to provide information to our advisers, including lawyers and accountants, to help us comply with legal, accounting, or security requirements
— to protect our legal rights, interests and the interests of others, including in connection with legal claims, compliance, regulatory and audit functions and ensuring data security
— to comply with our legal obligations, resolve any disputes that we may have with any of our customers, and enforce our agreements with other people
— for any purpose related to the above

Sharing (disclosing) your information

Sharing (disclosing) your information

Primary purposes include:

— Thinkific (our digital platform partner)
— Any Global Partners we a permitted or required to disclose information to by law

Sharing (disclosing) your information Globally

 We only disclose information to global parties if we are permitted to or required by law.

Links

Our website may contain links to websites operated by other people. Those links are provided for convenience and may not remain current or be maintained. We are not responsible for the privacy practices of, or any content on, those linked websites, and have no control over or rights in any linked websites. The privacy policies that apply to those other websites may differ substantially from our Privacy Policy, so please read them before using those websites.

How we hold your information to keep it safe

How we hold your information to keep it safe

We hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical easures to protect your personal information.

For example we:

— impose confidentiality requirements on our employees and train them about how to keep your information safe and secure;
— have policies and procedures in relation to document storage security and security measures to govern access to systems;
— implement firewalls and virus scanning tools to stop viruses and unauthorised access to our systems;
— destroy and de
-identify data when it is no longer required.
However, we cannot guarantee the security of your information.

Rights to access your information or seek correction

Rights to access your information or seek correction

You can access the personal information we hold about you by contacting us using the information below. Sometimes, we may not be able to provide you with access to all of your information and, where this is the case, we will tell you why. We may also need to verify your identity when you request your information. If you think that any information we hold about you is inaccurate, please contact us and we will take reasonable steps to ensure that it is corrected.

How to complain

How to complain

If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us using the details set out below. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you are not satisfied with how we have dealt with your complaint you can contact the Office of the Australian Information Commissioner using any of the following details:

GPO Box 5218
Sydney NSW 2001
Phone: 1300 363 992
www.oaic.gov.au

Contact

Contact

For further information about our Privacy Policy or privacy practices, to access or correct your information, or make a complaint, please contact us using the details set out below:
Phone: +61 3 8567 7500
Email: [email protected]
Address: Suite 338, 29 Milton Parade, Malvern, VIC, 3144